Cancellation and refund policy

This policy covers the paid hosted plan of OpenGMB, sold by Synectus Private Limited. Plans are billed monthly in US dollars, per account. See the pricing page for the plan.

You can cancel at any time by emailing info@synectus.com from the address on your account. There is no cancellation fee.

After you cancel, access continues to the end of the month you already paid for. We do not charge you for the next month.

• If you ask within 7 days of the first payment on an account, we refund that payment in full.
• After those 7 days, we do not refund partial months or payments already made.
• Included usage (the $10 of usage in the Hosted plan) does not roll over to the next month and is not refundable.
• Prepaid top-up credit is not refundable. Unused top-up credit expires 12 months after you buy it.

Email info@synectus.com from the address on your account. Tell us the account name and the date of the payment. We reply within 2 business days. Approved refunds go back to the original payment method within 5 to 7 business days of approval. Payments are processed by Razorpay, and your bank may take extra time to show the money.

Synectus Private Limited, CIN U62090GJ2025PTC158996, 315 Radhe Square, Nr. Reliance Circle, Kudasan, Gandhinagar, Gujarat 382421, India. See the contact page for more.